Below you’ll find answers to commonly asked questions, but if you can’t find what you’re looking for please get in touch at [email protected]
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👋 INTRODUCTION
- What is Remy and how does it work?
- What are the benefits of using Remy?
- What type of business is Remy suitable for?
- Do you offer a free trial?
- How much does Remy cost?
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🌱 GETTING STARTED
- How long does it take to get started with Remy?
- How to sign up to Remy
- How to create a Location
- How to create a Reward
- How to create a Stamp Card
- Can I customise my Stamp Cards?
- What makes a good stamp card offer?
- My merchant login doesn’t work in the Remy Rewards app, what am I doing wrong?
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📝 STRUCTURING YOUR PROGRAMME
- Can I have multiple rewards?
- Can I have multiple stamp cards?
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📣 ENGAGEMENT
- How to send Push Notifications to my customers
- Can I give my customers rewards through Push Notifications?
- Can I export my customers’ email addresses?
- Can I run promotional campaigns using Remy?
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🎁 STAMP METHODS
- How do I issue stamps to my customers?
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🖥️ MERCHANT CONSOLE
- What is the Merchant Dashboard?
- Accessing your Merchant Dashboard
- Adding members to your team
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🔢 DATA & INSIGHTS
- What kind of analytics and insights does Remy provide to businesses?
- Can I track customer behaviour and preferences through Remy?
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💳 ACCOUNT & SUBSCRIPTION MANAGEMENT
- How do I upgrade or change my plan?
- How do I cancel my subscription?
- How do I view my payment history and invoices?
- How to request a feature or submit feedback
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🔐 SECURITY & PRIVACY
- How is customer data protected on Remy?
- Is customer data shared with third parties?
- What are the terms of service for using Remy?
- Is Remy compliant with local and international data protection regulations?
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🧑💻 TECHNICAL SUPPORT
- How can I contact Remy's customer support?
- What kind of technical assistance is available if I encounter issues?
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⚙️ INTEGRATIONS
- Does Remy integrate with POS (Point of Sale) systems?
- Is Remy compatible with different mobile devices and operating systems?
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